Q:           What is a conversion?

A:            Banks rely on a computer system, known as a “core”, to store customer account information, process transactions and post updates to customer accounts. Core services are provided to banks by specialized companies. A core conversion is when a bank changes to a new core provider. For the Bank of Edison, our upcoming conversion will impact everything from the ATM to debit cards to online banking.

Q:           How long will I have to go without access to online banking?

A:            Your existing online account access will be terminated on the afternoon of July 25^th. On the morning of July 29^th, we will make the new system available. To access it, you’ll have to enroll in online banking on or after July 29^th. There will be no online banking access for anyone between July 25^th and July 29^th.

Q:           What is Bill Pay? Is that the same as having a company (such as Georgia Power) draft my account to pay a bill?

A:            Bill Pay is a service provided through online banking, from which a customer can set up and manage automatic payments to companies or individuals on either a monthly or one-time basis. It is available to all of our checking account customers.

Bill Pay is different from an account draft that is established by a third party (such as Georgia Power). These automatic drafts are set up and managed by a third party, not the owner of the bank account. These types of drafts will not be impacted by the conversion.

Q:           Will my checking or savings account number change?

A:            No.

Q:           Will I need a new debit card?

A:            No. Your existing debit card should continue to work fine under the new system. However, there is a small chance that your PIN will have to be reset. If you attempt to use your card after July 25^th and the PIN is not recognized, please call the bank, and we will assist you with the PIN reset.

Q:           I heard the bank will offer contactless debit cards once our old card expires. What if I want to upgrade to a contactless card immediately? Will I be able to?

A:            Absolutely! You always have the option of replacing your debit card by coming into the bank and speaking with one of our customer service representatives. Contactless cards will be available on July 29^th. Service fees may apply.

Q:           Will the bank’s mobile app change?

A:            Yes. The existing mobile app will no longer be valid, as of the afternoon of July 25^th. We will be rolling out a new and improved mobile app on the morning of July 29^th. The new app will be listed in the Apple and Google Play stores under the name BOE Mobile. You’ll need to delete the old app off your device and re-download the new app on July 29^th. Please bear in mind that you’ll need to re-establish online banking access before trying to use the new app. That can be done by self-enrolling through a PC or by contacting the bank.

Q:           Will I continue to have access to Card Valet?

A:            No. Card Valet is going away. However, our new mobile app will include a debit card management tool, so you’ll still be able to turn your card on and off, setup notifications and manage your daily limits.