We are excited to announce a major upgrade to our core banking software this summer. The new technology will be a substantial improvement over our current system, which means that your overall customer experience will be significantly enhanced.

The changes will go into effect on July 25th, but there are some specific things you’ll need to keep in mind as we get closer to this date. Please take the time to carefully read through the following, so that you’re prepared to make this transition as smoothly as possible.

What do these changes mean for you?

All checking account customers will get a statement as of July 25th, which is the last day on the old system. Once we’re on the new system, all consumer checking account customers will receive their monthly statements on either the 15th or the last day of the month. All business checking account customers will receive their monthly statement on the last day of the month.

All savings account customers will get a statement as of July 25th, as well. Going forward, the statement cycles will adjust to the calendar quarter end. So, the first account statement after the transition will be as of September 30.

If you currently receive e-statements, you will automatically be enrolled in this service, however, you will be prompted to re-accept our e-sign agreement. Once you do, you will receive notification about signing into the new e-Safe system to access their statements following the July 25 software conversion.

Your existing Bank of Edison debit card will convert over to the new system, which is great news! It should continue to work the same as it does presently, however, there is a chance that your PIN information may be reset during the conversion. If this happens to you, please call the bank directly, and we will be happy to assist you.

You will also have more control over your debit card from our mobile app, once the new system is in place. Not only will you be able to turn your card on and off, but customers in good standing will also have the ability to make one-time adjustments to their card limits through our digital banking. No more calling the bank every time you need to make a large purchase!

Over the long term, the upgrade will mean a conversion to contactless debit cards. After July 25th, when your debit card expires, you will receive a contactless card in the mail. These new cards will work the same as your existing cards, but with the convenience of contactless payment at merchants who offer a contactless terminal.

Our current ATM is almost 13 years old, and with the system upgrade on the way, we felt it was time to upgrade our ATM too! The new machine will work the same as our existing one, but with a better touchscreen display. Because of the work required to replace the ATM, it will not be available from July 22nd through the morning of July 25th. Towards the end of the day on July 25th, the new ATM should be in place and fully operational.

During the outage, you will still have the option of withdrawing cash from your account at the teller line or by using your debit card at another ATM. Please plan accordingly.

We are very excited about the changes coming to our online banking product! It will be a noticeably better product than what we currently offer. With that said, please anticipate a significant interruption in service! We know this will be a hardship for our customers, but in the end, we’re confident you’ll feel it was worth the inconvenience.

If you’re a current digital banking customer, please read carefully through each of the following:
 
Online Account Access:

The new digital banking system will be available to all Bank of Edison customers on Monday, July 29th. Due to circumstances beyond our control, your existing online account WILL NOT TRANSFER to the new system, meaning you will need to re-enroll in digital banking in order to reestablish account access. This can be done quickly and easily by visiting our website – www.bankofedison.com – on the morning of the 29th. You will also have the option of coming into the bank where one of our Customer Service Representatives can assist you.

The current online system will be available only until 4:00 pm on July 25th. This means that no one will have access to digital banking from 4:00 pm on July 25th – 10:00 am on July 29th.

We apologize for the hassle, but it will be worth it in the end.

Cleared Checks & Account History:

Any checks that clear after July 25th will be available for viewing in the new system, once you’ve re-enrolled. The same can be said for all account statements that are produced after July 25th.

Any statements or checks that are produced or that clear prior to July 25th will not be available in the new system. If you wish to retain that history, you may want to print these items out. They will also be available by contacting the bank.

Mobile Deposit:

With the new digital system, we will be rolling out an entirely new mobile app, as well. Your last day of accessing your account through our current mobile app will be July 25th. There will be no access available for mobile banking customers from July 25th through the morning of July 29th.

Once you’ve re-enrolled in digital banking, either by visiting our website or by coming into the bank, you may download our new app from the app store. It will be available for both Apple and Google devices at no charge, beginning on the morning of July 29th, and it will continue to be available under the name BOE Mobile.

Mobile Deposit:

Because the current system will be unavailable after 4:00 pm on July 25th, all mobile deposits must be submitted by 2:00 pm on July 25th. Any deposits submitted after that time will not be processed. We will not have the ability to accept any mobile deposits from 2:00 pm on July 25th – 10:00 am on July 29th.

The new digital banking system will offer mobile deposit capability, but you must re-enroll. Your existing account will no longer be valid after July 25th.

Bill Pay:

The new system will also offer a Bill Pay feature. However, your current Bill Pay account will be terminated. To establish Bill Pay service in the new system, you will first need to re-enroll in digital banking, then sign-up for Bill Pay in the new system. This means that any recurring payments made in the current system will be terminated on July 25th. Any payments scheduled to be made after 4:00 pm on July 25th will not be processed.

No payments may be scheduled at all on the existing system after July 19th.

As we get closer to the July 25th date, we will continue to provide updates, as we feel it would be beneficial to our customers. Please check our Facebook page and/or this website regularly, and as always, please feel free to give us a call if you have questions at (229) 835-2221.